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Tenant Services
Tenant Services
Tenant Services

Expect The Very Best

At 16 York, we do our very best to understand and anticipate the needs of our clients. From the moment our clients arrive each morning, their focus is on the business of the day. ​

Our focus is on creating an environment that is first rate, comfortable and always professional. Our clients expect it and we do our very best to provide it. It’s also our job to keep them fully informed about all 16 York news and events as well as interesting offerings in the surrounding community.  


We believe that the most effective tenant service is prompt, responsive, and results-oriented. That’s why Cadillac Fairview is pleased to offer CF CONNECT - a service designed to provide tenants with a web-based, instant connection to our service program.

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How connect works

Onsite Amenities

Bike Room

Located on Parking Level 1, our bike room includes hundreds of bike racks and changerooms available for client use.  


We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness and equality of opportunity.

As part of its continuing commitment to meeting the accessibility needs of its customers and staff with disabilities, The Cadillac Fairview Corporation Ltd. presents its Multi-Year Accessibility Plan, which addresses compliance requirements from 2012-2017.

The Plan addresses activities and deliverables specified in the Information and Communication, Employment and Design of Public Spaces Accessibility Standards and Regulations and outlines an action plan for meeting these regulations.

This document is available to the public and in alternate format and accessible communication supports upon request.

No Greater Priority

At 16 York, our number one priority is to create and maintain a safe and secure environment for our Tenants. Of the many operational tasks that fill an average 24 hour cycle, nothing takes priority over tenant and site security. We've been in the business long enough to know that a safe and secure environment is also a positive and productive environment.

Our dedicated Security Team monitors the complex round-the-clock via foot patrols and CCTV surveillance. If you have a security emergency, please call 437 244 5620 without delay. All other non-emergency Security enquiries should be directed to the 16 York reception.

If you have a medical emergency, first call 911 and then Building Security at 437 244 5620.