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Tenant Services
Tenant Services
Tenant Services


The Cadillac Fairview approach is defined by an enthusiastic focus on anticipating and satisfying the needs of every one of our tenants. It’s a focus that drives us to create professional, hassle-free office environments and exciting shopping venues. 


We believe that the most effective tenant service is prompt, responsive, and results-oriented. That’s why Cadillac Fairview is pleased to offer CF CONNECT - a service designed to provide tenants with a web-based, instant connection to our service program.

Submit a Ticket

How connect works

Forms For Contractors

Onsite Amenities

Amenites: Bike Parking

Bike Parking

Available for Calgary City Centre, Encor Place and 635-8th Avenue

Accessible Time:

24/7 or as programmed on your access card

For more information contact CF CONNECT:

Amenites: Conference Room

Conference Room

Located in Calgary City Centre office, +15 level

Available during business hours

For more information contact CF CONNECT:

Amenites: Gym


Located in Calgary City Centre office, +15 level

Open 5:00 AM - 8:00 PM

For more details visit:

Or contact CF CONNECT:


We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness and equality of opportunity.

As part of its continuing commitment to meeting the accessibility needs of its customers and staff with disabilities, The Cadillac Fairview Corporation Ltd. presents its Multi-Year Accessibility Plan, which addresses compliance requirements from 2012-2017.

The Plan addresses activities and deliverables specified in the Information and Communication, Employment and Design of Public Spaces Accessibility Standards and Regulations and outlines an action plan for meeting these regulations.

This document is available to the public and in alternate format and accessible communication supports upon request.

Security and Life Safety

Creating a safe and secure environment for our tenants is, quite simply, the most important job we have. Monitoring 2.4 Million square feet spread over four properties is a round-the-clock responsibility for our security team. The Security desk/office is located on the main level of each building. Should you have any issues concerning security matters or notice any suspicious activity please call:

Encor Place: 403-269-2117

635 - 8th Ave. SW: 403-571-2010

Shell Centre: 403-648-8835

Calgary City Centre: 587-475-9834

Emergency Preparedness / Contact Information

Daniel Popescu, Security & Life Safety Manager 403-571-2017

Training Information  

Daniel Popescu, Security & Life Safety Manager 403-571-2017

Access Information (Cards / Keys /Main Contact)

Because security is a top priority at Calgary Office Properties, all tenants are required to have an access card in order to access the property after normal business hours. Individuals arriving at the building without their access card will require an authorized tenant representative to escort them into the property. Persons without an access card or keys will also be granted access to the property if an authorizing letter has been received by the Security Control Centre in advance of their arrival. 

To obtain an access card or keys, an email is required from an authorized Tenant Representative or Office Manager. If an access card or keys are lost or stolen, immediately notify Building Security at  

Safe Walk

Security offers a Safe Walk service to escort your staff members requiring assistance to their vehicles, bus stop, C-Train, or other destination within the immediate vicinity. This service is offered 24 hours a day, 7 days a week. To take advantage of this service, contact the Security Control Centre at:

   Encor: 403-269-2117

   635 - 8th Ave. SW: 403-571-2010

   Shell Centre: 403-648-8835

   Calgary City Centre: 587-475-9834

Thirty minutes notice is typically required.