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Tenant Services
Tenant Services
Tenant Services


The Cadillac Fairview approach is defined by an enthusiastic focus on anticipating and satisfying the needs of every one of our tenants. It’s a focus that drives us to create professional, hassle-free office environments, and exciting shopping venues.


We believe that the most effective tenant service is prompt, responsive, and results-oriented. That’s why Cadillac Fairview is pleased to offer CF CONNECT - a service designed to provide tenants with a web-based, instant connection to our service program.

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How connect works

Onsite Amenities

Amenites: Fitness Facility

Fitness Facility


HSBC Building, Concourse Level


Monday to Saturday - 6:00 a.m. to 8:00 p.m.

Sunday – Closed 


Corporate Health manages and operates the facility on behalf of Cadillac Fairview. Membership inquiries may be directed to Corporate Health using the contact information below.


  • Membership is open to tenants of the HSBC Building and Pacific Centre office complex as well as those that purchase a membership directly with Connection: Corporate Health (space is limited.)
  • There is a fee for users of the facility.

Equipment and Amenities

  • The facility includes an exercise room equipped with treadmills, rowing machines, bicycles, "Fitstep" machine, leg press, dumbbells, universal weight machines and sit-up apparatus.
  • Men and Women’s change rooms, washrooms and showers
  • These areas include day-use lockers, sinks, mirrors, and come fitted with liquid soap.
Amenites: Steve Nash Fitness

Steve Nash Fitness

Cadillac Fairview tenants are eligible to receive an exclusive reduced membership rate at Steve Nash Fitness World & Sports Club.  If you have not experienced a Steve Nash Fitness World & Sports Club facility, you can receive a free 10-day VIP access card to try out any of their 18 locations by contacting David Henderson.

The exclusive reduced membership rate will give tenants access to all 18 Steve Nash Fitness World & Sports Club locations, including the conveniently located Downtown Sports Club and the newly opened Yaletown Sports Club Express.  The membership also includes: all specialty classes, including group cycling/spinning, yoga, and Zumba, towel service at the Downtown Sports Club, and a free fitness evaluation with a certified personal trainer.

For more information on this exciting partnership and exclusive rate, please contact David Henderson using the contact information below.

* Offer available to new members only

Amenites: Tennis and Basketball Courts

Tennis and Basketball Courts


777 Dunsmuir, Third Floor


There are two full size tennis courts with nets, equipped with lights for evening matches. Tennis and basketball court bookings are one hour each and should be made in advance by contacting the Cadillac Fairview Management Office

Amenites: Pacific Centre Meeting Room

Pacific Centre Meeting Room


609 Granville Street, Suite 950


6:00am – 6:00pm, Monday-Friday

The Pacific Centre Meeting Room is for the exclusive use of Pacific Centre Tenants. The Pacific Centre Meeting Room is located at Suite 950, 609 Granville Street and is available to meet the needs of your group. It is 1,835 square feet (54 feet x 34 feet) and can accommodate up to 24 attendees in a hollow square style, 50 attendees theatre style, 20 attendees in a u-shape style, 42 attendees classroom style, or up to 60 attendees reception style.


The Pacific Centre Meeting Room includes a kitchenette with a fridge and water cooler. The room also comes complete with audiovisual equipment including two 90” wall mounted LED screens, podium, laptop plugin, internet access, portable microphones, and teleconference capabilities.

Meeting Room Rental Rate

  • Standard set up full day: $275
  • Standard set up 1/2 day: $200
  • Any other set up full day: $360
  • Any other set up 1/2 day: $285

Note: standard set up is hollow-square style for 24 attendees. All rental rates include tax.

Rental rates include price of meeting space and audiovisual equipment. Full day rental rates are for meetings booked for greater than 4 hours; 1/2 day rental rates are for meetings booked for 4 hours or less. Meetings booked outside the period Monday to Friday, 4:00 a.m. to 6:00 p.m. are subject to after-hours HVAC charges.

For more information contact Cadillac Fairview Management Office.

Amenites: HSBC Meeting Room

HSBC Meeting Room


HSBC Building, Concourse Level (next to the Fitness Centre)


6:00am 6:00pm, Monday-Friday

The HSBC Building Meeting Room is located on the Concourse Level next to the Fitness Centre. Tenants of the HSBC Building can use the room free of charge on reservation basis.


The HSBC Building Meeting Room includes 1 boardroom table, 6 executive chairs, 6 guest chairs, 1 TV/DVD, 1 white board, and 1 flip chart. The room is also equipped with a washroom.

Associated Fees

Meetings booked in the Meeting Room outside the period Monday to Friday, 6:00 a.m. to 6:00 p.m. are subject to after-hours HVAC charges. 

For more information contact Cadillac Fairview Management Office.

Amenites: Storage Rooms

Storage Rooms

Available in Pacific Centre and HSBC Building.

A limited number of storage rooms of various sizes are available for short or long term lease.

For more information contact Cadillac Fairview Management Office.

Change Rooms and Shower Facilities

Located at:

  • 3rd floor, 777 Dunsmuir
  • 2nd floor, 701 West Georgia
  • P1 level of the Pacific Centre parkade by the Canada Line elevator

Tenants requiring access must email the Cadillac Fairview Management Office so that the appropriate access may be applied to their existing access card.

HSBC Building men’s and women’s change room facilities are located in the fitness facility located on the concourse level.

For more information contact Cadillac Fairview Management Office.

Bicycle Cages/Rooms

Located at:

  • 777 Dunsmuir - on the P1 level, opposite the loading dock
  • 700 and 750 West Pender – on the P1 level, at the bottom of the ramp
  • Pacific Centre South Parkade – Underneath 700 West Georgia, P1 level, adjacent to the Canada Line elevator
  • HSBC Building Parkade – on the P1 level, adjacent to the parkade vestibule

An access card is required to access these rooms and may be obtained by emailing Management Office.

Although the outer door is kept locked at all times, we recommend that you keep your bicycle locked as well.

Please note that bicycles are not permitted in the office towers.

For an access card, contact Cadillac Fairview Management Office.



725 Granville Street, 4th floor, North side


7:00 a.m. and 6:00 p.m., Monday to Friday, (the south side atrium is private)

  • Accessible via card access.
  • There is a common atrium area that is open to the use of 725 Granville Street office tenants.
  • Bookings are available by reservation and should be made in advance by contacting the Cadillac Fairview Management Office

Note: as this atrium is located adjacent to offices, noise levels must be kept to a minimum. No cooking is permitted. Absolutely NO SMOKING is allowed.

To book, please contact the Cadillac Fairview Management Office.


Cadillac Fairview's Commitment to Accessibility 

We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity.

Security & Life Safety

Creating a safe and secure environment for our tenants is, quite simply, the most important job we have. 

Maintaining secure conditions over the three square city blocks of Pacific Centre is an immense task. Our Security Control Centre team, as well as our front-line security personnel, are dedicated to their round-the-clock safety responsibilities.

Access Information
(Cards / Keys / Main Contact)

Because security is a top priority at Pacific Centre, all tenants are required to have an access card in order to access the property after normal business hours. Individuals arriving at the building without their access card will require an authorized tenant representative to escort them into the property. Persons without an access card or keys will also be granted access to the property if an authorizing letter has been received by the Security Control Centre in advance of their arrival.

To obtain an access card or keys, an email is required from an authorized Tenant Representative or Office Manager. If an access card or keys are lost or stolen, immediately notify Building Security at 604.669.3241.

After-hours: 6:00 p.m. to 6:00 a.m. Monday to Friday and 24 hours on Saturday, Sunday, and statutory holidays.

If you have any questions about your access card or keys, contact the Access Control Office by phone at 604.630.5321 or by email at

Safe Walk

Security offers a Safe Walk service to escort your staff members requiring assistance to their vehicles, bus stop, SkyTrain, and other destinations. This service is offered 24 hours a day, 7 days a week. To take advantage of this service, contact the Security Control Centre at 604.669.3241 to arrange for a member of our Security team meet you at your office or a convenient location. Fifteen minutes' advance notice is usually required.

Emergency Preparedness
Contact Information

Cadillac Fairview is committed to providing the necessary resources and procedures to ensure that Pacific Centre responds effectively to any emergency or disaster, so tenants and visitors to the Centre can work in a safe environment.

Training Information

Throughout the year we present tenants with a variety of Awareness and Training sessions, ranging from Fire Prevention Training to Emergency Preparedness courses.

  • Lunch and Learn Seminars - These regularly scheduled sessions address a range of topics. From health and safety issues to security awareness.
  • Fire Prevention Training.
  • Emergency Warden Training - Semi-annual classes are conducted for all volunteer Fire Wardens.

For more information on individual courses, contact Brent Findley, Senior Manager - Fire and Life Safety, at 604.630.5330 or