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Tenant Services
Tenant Services
Tenant Services

Tenants

The Cadillac Fairview approach is defined by an enthusiastic focus on anticipating and satisfying the needs of every one of our tenants. It’s a focus that drives us to create professional, hassle-free office environments, and exciting shopping venues.

CF CONNECT

We believe that the most effective tenant service is prompt, responsive, and results-oriented. That’s why Cadillac Fairview is pleased to offer CF CONNECT - a service designed to provide tenants with a web-based, instant connection to our service program.

Submit a Ticket

How connect works

Onsite Amenities

Amenites: Fitness Facility

Fitness Facility

Location:

HSBC Building, Concourse Level

Available:

Monday to Saturday - 6:00 a.m. to 8:00 p.m.

Sunday – Closed 

Connection:

Corporate Health manages and operates the facility on behalf of Cadillac Fairview. Membership inquiries may be directed to Corporate Health, by phone at 604.684.2348 or by email at info@connectionhealth.ca

Membership

  • Membership is open to tenants of the HSBC Building and Pacific Centre office complex as well as those that purchase a membership directly with Connection: Corporate Health (space is limited.)
  • There is a fee for users of the facility.

Equipment and Amenities

  • The facility includes an exercise room equipped with treadmills, rowing machines, bicycles, "Fitstep" machine, leg press, dumbbells, universal weight machines and sit-up apparatus.
  • Men and Women’s change rooms, washrooms and showers
  • These areas include day-use lockers, sinks, mirrors, and come fitted with liquid soap.
Amenites: Steve Nash Fitness

Steve Nash Fitness

Cadillac Fairview tenants are eligible to receive an exclusive reduced membership rate at Steve Nash Fitness World & Sports Club.  If you have not experienced a Steve Nash Fitness World & Sports Club facility, you can receive a free 10-day VIP access card to try out any of their 18 locations by contacting David Henderson at dhenderson@snclubs.com.

The exclusive reduced membership rate will give tenants access to all 18 Steve Nash Fitness World & Sports Club locations, including the conveniently located Downtown Sports Club and the newly opened Yaletown Sports Club Express.  The membership also includes: all specialty classes, including group cycling/spinning, yoga, and Zumba, towel service at the Downtown Sports Club, and a free fitness evaluation with a certified personal trainer.

For more information on this exciting partnership and exclusive rate, please contact David Henderson at dhenderson@snclubs.com.

* Offer available to new members only

Amenites: Tennis and Basketball Courts

Tennis and Basketball Courts

Location:

777 Dunsmuir, Third Floor

Details:

There are two full size tennis courts with nets, equipped with lights for evening matches. Tennis and basketball court bookings are one hour each and should be made in advance by contacting the Cadillac Fairview Management Office

Amenites: Pacific Centre Meeting Room

Pacific Centre Meeting Room

Location:

609 Granville Street, Suite 950

Available:

6:00am – 6:00pm, Monday-Friday

For more information contact Cadillac Fairview Management Office at 604.688.7236

HSBC Meeting Room

Location:

HSBC Building, Concourse Level (next to the Fitness Centre)

Available:

6:00am 6:00pm, Monday-Friday

For more information contact Cadillac Fairview Management Office at 604.688.7236

Storage Rooms

Available in Pacific Centre and HSBC Building.

A limited number of storage rooms of various sizes are available for short or long term lease.

For more information contact Cadillac Fairview Management Office at 604.688.7236

Change Rooms and Shower Facilities

Located at:

  • 3rd floor, 777 Dunsmuir
  • 2nd floor, 701 West Georgia
  • P1 level of the Pacific Centre parkade by the Canada Line elevator

Tenants requiring access must email the Cadillac Fairview Management Office so that the appropriate access may be applied to their existing access card.

HSBC Building men’s and women’s change room facilities are located in the fitness facility located on the concourse level.

For more information contact Cadillac Fairview Management Office at 604.688.7236

Bicycle Cages/Rooms

Located at:

  • 777 Dunsmuir - on the P1 level, opposite the loading dock
  • 700 and 750 West Pender – on the P1 level, at the bottom of the ramp
  • Pacific Centre South Parkade – Underneath 700 West Georgia, P1 level, adjacent to the Canada Line elevator
  • HSBC Building Parkade – on the P1 level, adjacent to the parkade vestibule

An access card is required to access these rooms and may be obtained by emailing vanamenities@cadillacfairview.com.

Although the outer door is kept locked at all times, we recommend that you keep your bicycle locked as well.

Please note that bicycles are not permitted in the office towers.

For an access card, contact Cadillac Fairview Management Office

Phone: 604.688.7236

Email: vanamenities@cadillacfairview.com

Atrium

Location:

725 Granville Street, 4th floor, North side

Available:

7:00 a.m. and 6:00 p.m., Monday to Friday, (the south side atrium is private)

  • Accessible via card access.
  • There is a common atrium area that is open to the use of 725 Granville Street office tenants.
  • Bookings are available by reservation and should be made in advance by contacting the Cadillac Fairview Management Office

Note: as this atrium is located adjacent to offices, noise levels must be kept to a minimum. No cooking is permitted. Absolutely NO SMOKING is allowed.

To book, please contact the Cadillac Fairview Management Office

Phone: 604.688.7236

Email: vanamenities@cadillacfairview.com

Accessibility

Cadillac Fairview's Commitment to Accessibility 

We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity.

As part of its continuing commitment to meeting the accessibility needs of its customers and staff with disabilities, The Cadillac Fairview Corporation Limited presents its Multi-Year Accessibility Plan, which addresses compliance requirements from 2012-2017.

The Plan addresses activities and deliverables specified in the Information and Communication, Employment and Design of Public Spaces Accessibility Standards and Regulations, and outlines an action plan for meeting these regulations.

This document is available to the public and in alternate format and accessible communication supports upon request.

 

Security & Life Safety

Creating a safe and secure environment for our tenants is, quite simply, the most important job we have. 

Maintaining secure conditions over the three square city blocks of Pacific Centre is an immense task. Our Security Control Centre team, as well as our front-line security personnel, are dedicated to their round-the-clock safety responsibilities.

Access Information
(Cards / Keys / Main Contact)

Because security is a top priority at Pacific Centre, all tenants are required to have an access card in order to access the property after normal business hours. Individuals arriving at the building without their access card will require an authorized tenant representative to escort them into the property. Persons without an access card or keys will also be granted access to the property if an authorizing letter has been received by the Security Control Centre in advance of their arrival.

To obtain an access card or keys, an email is required from an authorized Tenant Representative or Office Manager. If an access card or keys are lost or stolen, immediately notify Building Security at 604.669.3241.

After-hours: 6:00 p.m. to 6:00 a.m. Monday to Friday and 24 hours on Saturday, Sunday, and statutory holidays.

If you have any questions about your access card or keys, contact the Access Control Office by phone at 604.630.5321 or by email at kurt.baker@cadillacfairview.com.

Safe Walk

Security offers a Safe Walk service to escort your staff members requiring assistance to their vehicles, bus stop, SkyTrain, and other destinations. This service is offered 24 hours a day, 7 days a week. To take advantage of this service, contact the Security Control Centre at 604.669.3241 to arrange for a member of our Security team meet you at your office or a convenient location. Fifteen minutes' advance notice is usually required.

Emergency Preparedness
Contact Information

Cadillac Fairview is committed to providing the necessary resources and procedures to ensure that Pacific Centre responds effectively to any emergency or disaster, so tenants and visitors to the Centre can work in a safe environment.

Training Information

Throughout the year we present tenants with a variety of Awareness and Training sessions, ranging from Fire Prevention Training to Emergency Preparedness courses.

  • Lunch and Learn Seminars - These regularly scheduled sessions address a range of topics. From health and safety issues to security awareness.
  • Fire Prevention Training.
  • Emergency Warden Training - Semi-annual classes are conducted for all volunteer Fire Wardens.

For more information on individual courses, contact Brent Findley, Senior Manager - Fire and Life Safety, at 604.630.5330 or brent.findley@cadillacfairview.com.