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Tenant Services
Tenant Services
Tenant Services

Expecting The Best

Our most important task as property manager for RBC Centre is to create an environment that is predictably exceptional each and every day. That means doing everything possible to ensure that your day begins and ends on a positive note.  After all, from the moment you arrive each morning, your focus is exactly where it should be. On the busy day ahead, not on your space.

Our focus is on creating an environment that is first rate, comfortable and always professional. Our clients are demanding, and rightfully so. They expect quality and we do our very best to provide it. It’s also our job as Manager of the complex to keep the RBC Centre community fully informed about all relevant RBC Centre news and events as well as interesting offerings in the neighbourhood.  So, if you can't find what you're looking for on this page or just have a quick question, please contact us at 416-340-6615. We're here to help.

CF CONNECT

We believe that the most effective tenant service is prompt, responsive, and results-oriented. That’s why Cadillac Fairview is pleased to offer CF CONNECT - a service designed to provide tenants with a web-based, instant connection to our service program.

Submit a Ticket

How connect works

Onsite Amenities

Bike Room

RBC Centre features a 1,200 sq. ft secure bike storage facility at P1 level, which contains racks, lockers, and mens/womens change room with shower facilities. 80 bike racks.

Cafés & Shops

Starbucks: Tel. 416-598-0243

Shore Club Restaurant: Tel. 416-351-3311

International News: Tel. 416-260-9500

Accessibility

RBC Centre is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness and equality of opportunity.

Accessibility features available for use while visiting RBC Centre include:

  • Ground level barrier free access provided at Wellington Street entrance.
  • Designated accessible parking spaces situated near elevator service on all 3 levels. Elevator service goes to both concourse and ground levels.
  • Elevator service from ground floor to retail concourse, PATH network.
  • All washrooms are equipped with barrier free stalls.

Security and Life Safety

No Greater Priority

At RBC Centre, our number one priority is to create and maintain a safe and secure environment for our tenants. Of the many operational tasks that fill an average 24 hour cycle, nothing takes priority over tenant and site security. We've been in the business long enough to know that a safe and secure environment is also a positive and productive environment.Our dedicated Security Team monitors the complex round the clock via foot patrols and CCTV surveillance. If you have a security emergency, please call 416-596-0079 without delay. All other non-emergency Security enquiries should be directed to 416-340-6615.

Round-the-Clock

The Fire and Life Safety team in tandem with RBC Centre Security is responsible for round-the-clock safety and security of the complex and its tenants. RBC Centre has an in-house Manager for Security and Life Safety, whose job it is to oversee the continuous training of all Security and Fire and Life Safety personnel in the critical disciplines of Emergency Response, Building Evacuation, Asset Protection and Tenant Communications.

The Fire and Life Safety team is also responsible for the enforcement of building and fire code regulations, fire warden training and all life safety programs.