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Tenant Services
Tenant Services
Tenant Services

Expecting The Best

Our most important task as property manager for RBC Centre is to create an environment that is predictably exceptional each and every day. That means doing everything possible to ensure that your day begins and ends on a positive note.  After all, from the moment you arrive each morning, your focus is exactly where it should be. On the busy day ahead, not on your space.

Our focus is on creating an environment that is first rate, comfortable and always professional. Our clients are demanding, and rightfully so. They expect quality and we do our very best to provide it. It’s also our job as Manager of the complex to keep the RBC Centre community fully informed about all relevant RBC Centre news and events as well as interesting offerings in the neighbourhood.  So, if you can't find what you're looking for on this page or just have a quick question, please contact us at 416-340-6615. We're here to help.

CF CONNECT

We believe that the most effective tenant service is prompt, responsive, and results-oriented. That’s why Cadillac Fairview is pleased to offer CF CONNECT - a service designed to provide tenants with a web-based, instant connection to our service program.

Submit a Ticket

How connect works

Onsite Amenities

Bike Room

RBC Centre features a 1,200 sq. ft secure bike storage facility at P1 level, which contains racks, lockers, and mens/womens change room with shower facilities. 80 bike racks.

Cafés & Shops

Starbucks: Tel. 416-598-0243

Shore Club Restaurant: Tel. 416-351-3311

International News: Tel. 416-260-9500

Accessibility

The Accessibility for Ontarians with Disabilities Act (AODA) will develop, implement and enforce accessibility standards in order to achieve accessibility for Ontarians with disabilities in the Province of Ontario by January 1, 2025. RBC Centre is committed to providing excellent customer service to all its customers, including our customers with disabilities. RBC Centre will provide accessibility and accommodation for persons with disabilities through AODA’s customer service standard, integrated accessibility standards and all other standards as they are developed, and in accordance with the requirements of the Ontario Human Rights Code.

Our Commitment:

RBC Centre strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities.
We are committed to giving people with disabilities access our goods in the same place and in a similar way as other visitors, wherever possible.
We will take reasonable steps to communicate with persons with disabilities in ways that take into account their disability and accessibility needs.
RBC Centre staff and service providers have been trained in how to communicate with visitors with various types of disabilities.
We are committed to providing services and information in alternate formats or accessible communication support upon request. Timeframes for providing information in alternate formats or accessible communication support will be dependent upon urgency and the format requested but will be provided as soon as possible.

Welcoming Customers with Disabilities:

We welcome customers who use assistive devices including individuals who may use wheelchairs, hearing aids, white canes or speech amplification devices or other assistive devices. People who use assistive devices are welcomed in all areas of our premises that are open to the public.

RBC Centre offers the following assistive devices to our customers:

·         Elevators

·         Wheelchair 

Our staff has been trained in the use of these devices and will provide assistance to any customer when asked.

RBC Centre welcomes customers who use service animals or who have support persons. Service animals and support persons are welcomed in all areas of our premises that are open to the public.

Dealing with Disruptions:

RBC Centre recognizes persons with disabilities often rely on specific facilities and services at our premises. This includes: Elevators, Personal Elevating Devices, Perimeter Access, Barrier Free Washrooms, Water, and Heating & Air-conditioning.  Disruption in their operations may negatively affect the customer experience while visiting.

If there is a disruption in these facilities or services customers will be notified as follows:

  • Facilities and Service disruptions will be posted on the RBC CENTRE website; www.rbccentre.ca
  • Signage will be posted at directly affected public perimeter entrances
  • Signage will be posted in the interior of the building in directly affected areas where guests frequently travel, ie elevator lobbies.
  • An e-mail, written memorandum, site signage or Send Word Now update will be made to RBC CENTRE tenants.
  • All RBC CENTRE employees, which include Administration staff, Building Operations and Security, will be notified immediately should they be required to advise and assist customers on site.

Communication of Facility and Service disruptions, expected to endure for a period of 24 hours or greater, will identify the nature of the disruption, its location and provide information on alternative facilities and services available.

Welcoming Customer Feedback: 

Feedback can be provided in any manner deemed most convenient to customers with disabilities such as in person, by telephone, in writing, or by delivering an electronic text by email or otherwise.
Customers having difficulty accessing our goods and services or wishing to provide us feedback are encouraged to contact: 

In person (Orally):  RBC CENTRE Management Office

                                    200 Front Street West, Suite 2207

                                    Toronto, ON M5V 3K2

By telephone:         RBC CENTRE Management Office

                                    416-340-6615

 

 In writing:             RBC CENTRE Management Office

                                    200 Front Street West, Suite 2207

                                    Toronto, ON M5V 3K2

                                   

Electronic Mail:        Allison Stryland, Property Manager

                                    Allison.Stryland@cadillacfairview.com

All feedback will be kept in strict confidence and used to improve customer service.
Our Property Manager or Tenant Relations Coordinator will acknowledge concerns within five (5) business days and will respond in a timely manner with information regarding how the issue will be addressed.
We will make every effort to understand the problem and work towards a resolution.
In addition, the author of the feedback will be provided a response in a format identified as accessible to him or her.

Emergency Procedures and Public Safety Information:

Emergency procedures and public safety information that is available to the public will be communicated to people with disabilities in ways that take into account their disability and accessibility needs. RBC CENTRE will provide this information in an accessible format or accessible communication support upon request. Timeframes for providing this information will be dependent upon urgency and the format requested but will be provided as soon as possible.

Our staff will be (has been) trained in emergency response procedures and how to assist people with disabilities, including how to communicate emergency information, how to offer evacuation assistance to people with disabilities and identifying accessible and safe evacuation routes.

Accessibility Works for All of Us: 

More than just the law, if we provide accessible customer service we ensure a positive customer experience for everyone.

Security and Life Safety

No Greater Priority

At RBC Centre, our number one priority is to create and maintain a safe and secure environment for our tenants. Of the many operational tasks that fill an average 24 hour cycle, nothing takes priority over tenant and site security. We've been in the business long enough to know that a safe and secure environment is also a positive and productive environment.Our dedicated Security Team monitors the complex round the clock via foot patrols and CCTV surveillance. If you have a security emergency, please call 416-596-0079 without delay. All other non-emergency Security enquiries should be directed to 416-340-6615.

Round-the-Clock

The Fire and Life Safety team in tandem with RBC Centre Security is responsible for round-the-clock safety and security of the complex and its tenants. RBC Centre has an in-house Manager for Security and Life Safety, whose job it is to oversee the continuous training of all Security and Fire and Life Safety personnel in the critical disciplines of Emergency Response, Building Evacuation, Asset Protection and Tenant Communications.

The Fire and Life Safety team is also responsible for the enforcement of building and fire code regulations, fire warden training and all life safety programs. 

Please click link for the RBC Centre Evacuation Vide:

https://www.youtube.com/watch?v=P5ttMqqebYU